Full Text
REGD. No. D. L.-33004/99
The Gazette of India
CG-HR-E-29012026-269637
EXTRAORDINARY
PART III—Section 4
PUBLISHED BY AUTHORITY
No. 60]
NEW DELHI, TUESDAY, JANUARY 27, 2026/MAGHA 7, 1947
JOINT ELECTRICITY REGULATORY COMMISSION
(For the State of Goa & UTs)
NOTIFICATION
Gurugram, the, 5th January, 2026
No. JERC-31/2024.—In exercise of the powers conferred on it under clauses (r) and (s) of sub- section (2) of
section 181, read with sub-sections (5) to (8) of section 42, of the Electricity Act, 2003 (36 of 2003) and all other
powers enabling it in this behalf and after previous publication, the Joint Electricity Regulatory Commission
("JERC") hereby makes the following amendments in Joint Electricity Regulatory Commission (JERC) CGRF and
Ombudsman Regulations, 2024.
1. Short title, extent and commencement.
i) These Regulations may be called the Joint Electricity Regulatory Commission
(Consumer Grievances Redressal Forum and Ombudsman) (First Amendment) Regulations, 2025.
ii) These Regulations shall come into force from the date of their publication in the Official Gazette.
iii) These Regulations shall extend to the whole of the State of Goa and Union Territories namely
Andaman & Nicobar Islands, Chandigarh, Dadra & Nagar Haveli and Daman & Diu, Lakshadweep,
Puducherry.
iv) In case of variance between English and Hindi versions of these Regulations, English version shall
prevail.
2. Amendment to Regulation 6 A of the Principal Regulations:
i) The main heading of Regulation 6(A) of the Principal Regulations shall be substituted as under;
"Appointment of Chairperson and Members of CGRF”
ii) Amendment to Regulation 6(A)(1)(b)(ii) of the Principal Regulations:
The Regulation 6(A)(1)(b)(ii) of the Principal Regulations shall be substituted as under:
"(ii) Member (Consumer/Prosumers): An individual shall be person of ability, integrity and standing
who has bachelor degree and having adequate knowledge of, and have shown capacity in, dealing with
problems relating to engineering/finance/commerce/economics/law/Management etc. having minimum
10 years of experience in industries/commerce."
iii) Following sub-clauses shall be added after Regulation 6(A)(2) of the Principal Regulations:
i) "The Distribution Licensee for the purpose of appointment of Member (Consumer/Prosumer)
shall invite applications through public advertisement in at least two Newspapers, website of
Distribution Licensee for the appointment of the Member (Consumer/Prosumer),
ii) The Distribution Licensee shall form a Selection Committee for the selection of the Member
(Consumer/Prosumer),
iii) The Selection Committee shall recommend a panel of 3 persons to the Commission for final
selection."
3. Amendment to Regulation 10 of the Principal Regulations:
Following words shall be inserted in Regulation 10 of the principal Regulations:
"Every member shall have right to vote and” before the words "in case of equality"
4. Amendment to Regulation 12 of the Principal Regulations:
Following clauses shall be added in Regulation 12 of the Principal Regulations:
"(5) The Independent Member and Member (Consumer/Prosumer) of CGRF shall be entitled to 08
days casual leave and 10 days Medical leave in a calendar year."
"(6) The Independent Member and Member (Consumer/Prosumer) shall be entitled for fixed
Transport Allowance of Rs. 10000/- per month."
5. Amendment to Regulation 19 of the Principal Regulations:
Following words shall be substituted in Regulation 19 (2) of the Principal Regulations:
The words "10 days" shall be substituted with words "15 days" after the words "if any in writing within"
6. Amendment to Regulation 21 of the Principal Regulations:
Following shall be inserted to Regulation 21 (1) of the principal Regulations:
"The words "as per Anexure-1-part 1 Clause 3(a) & 3(b)" shall be inserted after the words "named in the
grievances."
7. Amendment to Regulation 27 of the Principal Regulations:
Following words shall be substituted in Regulation 27 of the Principal Regulations:
The words "such fee" shall be substituted with words “₹ 10 / page as fee".
8. Amendment to Regulation 48 (3) of the Principal Regulations:
Following proviso shall be added in clause (3) of the Regulation 48 of the Principal Regulations:
"Provided that the Ombudsman, Chairperson (CGRF) and other Members of the CGRF appointed,
before the commencement of these Regulations, may opt for the consolidated salary and terms and
conditions under these Regulations."
9. Amendment to Annexure-I (Timelines), of the Principal Regulations:
(i) The words "On same day", "By the next day", "By the next day" shall be substituted with words "Within 7
days of receipt of consumer grievance" at Part I, Serial No 2, Column 3. The new Timelines for
acknowledge of receipt of complaint as specified at Column No. 3 of the table shall be as shown below;
Timelines for acknowledge of receipt of complaint as specified at Column No. 3 of the table shall be as shown below;
+--------+-------------------------------------------+-----------------------+---------------------------------------+
| S. No. | Description of action to be taken | Timelines specified | Time from which period begins |
+========+===========================================+=======================+=======================================+
| PART-I | Complaints/representations before the Forum| | |
+--------+-------------------------------------------+-----------------------+---------------------------------------+
| 2 | Acknowledge of receipt of complaint- | Within 7 days of | On the receipt of the complaint by the|
| | (a) When presented in person | receipt of consumer | Forum |
| | (b) When received by post, email or | grievance | |
| | fax. (c) When received through the | | |
| | Complaint Receiving Centers | | |
+--------+-------------------------------------------+-----------------------+---------------------------------------+
(ii) The words "45 days" shall be substituted with words "60 days" at Part I, Serial No 6, Column 3. The new
Timelines for making of Orders in other case by the Forum as specified at Column No. 3 of the table shall be
as shown under;
+--------+-------------------------------------------+---------------------+-----------------------------------+
| S. No. | Description of action to be taken | Timelines specified | Time from which period begins |
+========+===========================================+=====================+===================================+
| PART-I | Complaints/representations before the Forum| | |
+--------+-------------------------------------------+---------------------+-----------------------------------+
| 6 | Making of Orders by the Forum- | | From the date of receipt |
| | (क) In cases of connection or | 15 days | of the complaint. |
| | disconnection of supply. | | |
| | (ख) In other case | 60 days | |
+--------+-------------------------------------------+---------------------+-----------------------------------+
(iii) Amendment to Annexure-I (Timelines), Part II of the Principal Regulations:
The words "30 days" shall be substituted with words "07 days" at Part II, Serial No 3, Column 3. The new
Timelines for registration of representation where the grievance is not settled by mediation or conciliation by
the Ombudsman as specified at Column No. 3 of the table shall be as shown below;
+---------+-------------------------------------------------------------+---------------------+---------------------------------------+
| S.No. | Description of action to be taken | Timelines specified | Time from which period begins |
+=========+=============================================================+=====================+=======================================+
| PART-II | Registration of Representation | | |
+---------+-------------------------------------------------------------+---------------------+---------------------------------------+
| 3 | Registration of Representation | 7 days | From the date of receipt of the |
| | a) Registration of representation where the | | representation by the Ombudsman. |
| | grievance is not settled by mediation or | | |
| | conciliation by the Ombudsman. | | |
+---------+-------------------------------------------------------------+---------------------+---------------------------------------+
(iv) The words "07 days" shall be substituted with words "15 days" at Part II, Serial No 3, Column 3. The new
Time lines for sending the record by the Forum as specified at Column No. 3 of the table shall be as shown
below;
+---------+-------------------------------------------+---------------------+---------------------------------------+
| S.No. | Description of action to be taken | Timelines specified | Time from which period begins |
+=========+===========================================+=====================+=======================================+
| PART-II | Registration of Representation | | |
+---------+-------------------------------------------+---------------------+---------------------------------------+
| 3 | Registration of Representation | 15 days | From the date of receipt of the notice|
| | c) Sending of record by the Forum | | from the Ombudsman. |
+---------+-------------------------------------------+---------------------+---------------------------------------+
(v) The words "90 days" shall be substituted with words "3 months" at Part II, Serial No 4, Column 3. The new
Timelines for orders of the Ombudsman as specified at Column No. 3 of the table shall be as shown below;
+---------+-----------------------------------+---------------------+---------------------------------------+
| S.No. | Description of action to be taken | Timelines specified | Time from which period begins |
+=========+===================================+=====================+=======================================+
| PART-II | | | |
+---------+-----------------------------------+---------------------+---------------------------------------+
| 4 | Orders of the Ombudsman | 3 months | From the date of receipt of the |
| | | | representation. |
+---------+-----------------------------------+---------------------+---------------------------------------+
RAJESH DANGI, Secy. (I/c)
[ADVT.-III/4/Exty./635/2025-26]
Uploaded by Dte. of Printing at Government of India Press, Ring Road, Mayapuri, New Delhi-110064
and Published by the Controller of Publications, Delhi-110054.
GORAKHA NATH Digitally signed by GORAKHA
YADAVA
NATH YADAVA
Date: 2026.01.29 14:31:56+05'30'